Avaya Business Telephone System

What is IP Office?

IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.

Avaya IP Office is the right choice for any small business today—whether a single office, a home office or multiple stores/sites. Avaya IP Office unifies communications, providing an unprecedented set of leading-edge communications capabilities to help employees work better and serve customers more effectively.

How can I use it in my business?

Avaya IP Office unifies your communications, providing your employees with a solution that lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office telephone or home telephone; using wired, wireless or broadband connections.

What are my choices?

Successful companies are always looking for new ways to do more with less – keeping their business flexible, innovative and competitive without driving up operating costs and capital expenses. Avaya IP Office is the right choice for any small business today – whether you have 5, 25, 250 or 1000 employees… just getting started or already established have a single location or multiple locations across the globe.

Phones are indispensable in the information and communication age. Even in this era of computer based communication systems, everyone uses a phone, most of us on a daily basis. We can’t even go to the store or out of the office without cellphones anymore. Whether in the office, at home or while out on errands, everyone needs to use a phone at some point. Intersound Systems Inc has been installing low voltage phone systems for years throughout the Miami area, and we are experts at troubleshooting and upgrading them as well. Our skilled technicians have the knowledge and experience needed to install even the most complex network of phone systems.

Sytec USA is an AVAYA Business Partner Since 1999, and has been completed over 3,000 installations, providing the best quality and satisfaction to our customers

• Avaya Telephone systems Installation, programming and training
• Moves Adds and changes
• Maintenance and Support Contracts
• Extended Warranty
• Call Recording Software Including VoIP Calls
• Remote Programming
• Call Center

Avaya IP Office Platform overview

The Avaya IP Office™ Platform is a cost-effective telephony system that supports a mobile, distributed workforce with voice and video on virtually any device. IP Office is an integrated, modular communications solution that scales up to 2500 extensions and 150 sites in a multisite network with resiliency. Match a deployment model to infrastructure needs from simple appliances to virtualized software in a data center with options in between. Improve customer experience and contact center agent efficiency with powerful, affordable multichannel functionality for voice, email and web chat. The solution combines collaboration software plus multichannel contact centers, networking, security and video.

IP Office provides a hybrid PBX with both Time Division Multiplexing (TDM) and IP telephony with trunk support, used in either mode or both concurrently. IP Office has data capabilities built-in, providing IP routing, switching and firewall protection, between LAN and WAN (LAN2).

In addition to basic telephony services and voicemail, IP Office offers both hard phone and soft phone options. Soft phone applications are designed to provide flexibility for remote workers and to allow workers to access telephony services, such as making and receiving calls, voicemail, and call forwarding from their computer or mobile device.

IP Office editions

IP Office also offers advanced features such as audio and video conferencing and voice over IP to meet the evolving needs of small, medium, and large enterprises.

IP Office is available in many deployment models based on the size of the enterprise and the features required using one or all the following elements:

• Virtualized IP Office software running in a virtual machine
• Dedicated server

IP Office 500 version 2 (IP500 V2) control unit

IP Office Essential and Preferred editions are also referred to as IP Office Standard Mode. Each edition builds upon the next to offer additional functionality: Essential requires Basic and Preferred requires Essential.Basic and Preferred requires Essential.